Discreet Shipping
Free Delivery
Cash On Delivery
FAQ


Delivery Information

  • Do you deliver in places outside of Manila?
    Yes, we deliver nationwide.
  • Do you deliver Overseas?
    The customs in the Philippines can be complicated and challenging. To avoid any problems with the deliveries of your orders, we are keeping all our transactions within the country only.
  • Can I pick up my order?
    No. At the moment not. We don’t have any pick-up locations but we can deliver in any place that you want. We just need the complete address of the meeting place.
  • How much for the delivery cost?
    For Metro Manila deliveries, the Door to Door Delivery is ₱90 and FREE OF CHARGE if your order is above PHP 1500. For deliveries outside of Metro Manila, the Door to Door Delivery costs ₱250; for orders above ₱1500, the delivery charge costs is ₱200; and for orders above ₱5000, the delivery costs is FREE OF CHARGE.
  • How long is the delivery time?
    Metro Manila transactions usually take 2-3 business days while delivery time outside Metro Manila usually takes 5-7 working days. If you’re particularly in a rush and want to opt for the same day delivery, we offer Grab or Lalamove shipping with the shipping fee charges to be covered by the customer.
  • Do you have a cutoff time and when?
    Yes, we do. Orders made and paid before 5 pm on Mondays to Saturdays are going to be forwarded to our courier within that day. Any orders made after 5 pm are forwarded the next business day.
  • Do I maintain privacy with my orders?
    At Lauvette, we respect and understand your need for privacy. Hence, when delivering your package, we declare it as a “Gift”. And the credit card transaction is purchased under the name “Howlr Inc”. Your package is also carefully gift wrapped and covered in bubble wrap. To ensure that we’re being extra discreet, we also do not put our name in the package so no one can associate your purchase with us.
  • What are the guarantees that you will deliver my order?
    If you have hesitations regarding online shopping, you can message us anytime. We are offering cash on delivery so that you don’t have to worry.

Ordering Products

  • How to place an order?
    Choose the product of your liking. Once you finally decided on a product, just click on the “Add To Cart” button to add the product to your shopping cart. You can continue shopping or click “Checkout” to complete this order. Fill in the Delivery Information and choose your Payment Method. Review your order and click on the “Place Order” button if satisfied.
  • Is there a warranty for every product?
    Yes! Every product has a 7-day warranty. Before shipping, we make it a priority that the product is in good condition. But if you receive a defective product, please send us back the product within the 7-day period of receiving it. We can only replace the products if its original packaging remains intact, has not been used, and not ordered by mistake.
  • Do you offer discounts?
    Yes! We offer free of charge delivery for all orders within Manila. We have also promotions from and discounts for returning customers.

Payment Information

Ordering Status

My Account

  • Where can I change my personal information?
    Go to the desktop version of the site. At the upper right corner of the Lauvette website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Edit your account details until you’re satisfied. Click SAVE CHANGES when you’re done.
  • I forgot my password. What can I do?
    If you forgot your password, simply click on the LOG IN tab in Lauvette page. Click on the FORGOT YOUR PASSWORD option. Type in your email or username and click on the RESET PASSWORD button. Wait for a few minutes for the email from Lauvette. Follow the link attached in the email. Enter your new password, confirm it, and click on the SAVE button. Log in again with your new password.
  • Where can I change my password?
    To change your password, go to the desktop version of the site. At the upper right corner of the Lauvette website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Type in your old password.  Then type in your new password and type again for confirmation. Click SAVE CHANGES when you’re done.

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