Discreet Shipping
Free Delivery
Cash On Delivery
FAQ


Delivery Information

  • Do you deliver in places outside of Metro Manila?
    Yes, we deliver nationwide.
  • Do you deliver overseas?
    The customs in the Philippines can be complicated and challenging. To avoid any problems with the deliveries of your orders, we are keeping all our transactions within the country only.
  • Can I pick up my order?
    No. We don’t have any pick-up locations but we can deliver in any place that you want. We just need the complete address of the meeting place and our courier will meet you there.
  • How much is the delivery cost?
    For Metro Manila deliveries, the Door to Door Delivery is only ₱90 and FREE OF CHARGE if your order is above PHP 1500. For deliveries outside of Metro Manila, the Door to Door Delivery costs ₱250 but if your order is above ₱5000, the shipping fee is FREE OF CHARGE.
  • How long is the delivery time?
    Metro Manila transactions take 2-3 business days while delivery time outside Metro Manila takes 5-7 working days. If you’re particularly in a rush and want to opt for the same day delivery, we offer Grab Express shipping with the actual shipping fee charges to be covered by the customer. The same day delivery option is only applicable to Metro Manila and Greater Manila specifically Cavite, Rizal and Bulacan.
  • Do you have a cutoff time and when?
    Yes, we do. Orders made and paid before 2 pm on Mondays to Fridays are going to be forwarded to our courier within that day. Any orders made after 2 pm are forwarded the next business day. For same day deliveries, the cutoff is 8pm for COD orders and 9pm when it is already settled via Paypal.
  • Do I maintain privacy with my orders?
    At Lauvette, we respect and understand your need for privacy. Hence, when delivering your package, we declare it as a “gift”. Your package is also carefully packaged inside a compact, sealed and plain box which is again packed inside the courier’s opaque pouch. To ensure that we’re being extra discreet, the courier’s waybill will only reflect Lauvph as sender. For same day delivery packages, no waybill is attached to the package so the package is literally plain.
  • What is the guarantee that you will deliver my order?
    If you have hesitations regarding online shopping, you can message us anytime. We also have the cash on delivery payment option so that you don’t have to worry.

Ordering Products

  • How to place an order?
    Choose the product of your liking. Once you finally decided on a product, just click on the “Add To Cart” button to add the product to your shopping cart. You can continue shopping or click “Checkout” to complete this order. Fill in the Delivery Information and choose your Payment Method. Review your order and click on the “Place Order” button if satisfied. For COD orders, you should text your name and order number to +63 996 615 3568. We will finalize your order once we receive your text message and we will reply with a confirmation message.
  • Is there a warranty for every product?
    Yes! Every product has a 7-day warranty counted from the day of receipt fo the product. Before shipping, we make it a priority that the product is in good condition. But if you receive a defective product, please inform us of the concern and send us back the product within the 7-day period of receiving it. We can only replace the products if its original packaging remains intact, has not been used, and not ordered by mistake. Please note that the warranty only covers problems caused by material flaws and manufacturing flaws. Damages caused by improper operation and disassembling the product are excluded. If anything, you can always contact us if you need help operating the products.
  • Do you offer discounts?
    Yes! We regularly have promos including discounts, freebies and free shipping. Follow our social media accounts to know about them or just head on to our homepage to know of any ongoing promos. We also have discounts for returning customers via our loyalty program where you earn Lauv points that will be collected only when you make an account.

Payment Information

  • What are your payment options?
    You can easily pay through Paypal, Cash On Delivery, Visa, Mastercard and bank deposit to Metrobank.
  • Do you have COD(Cash on delivery)?
    Yes! We we do.
  • How to confirm my payment?
    There is no confirmation needed for PayPal transactions. If you choose COD, please message your name and order number to +63 996 615 3568 after placing your order. Wait for our reply confirming your order. Strictly no text message, no delivery.

Ordering Status

  • Can I track my order? How?
    At the moment not for Metro Manila but we keep you updated.Just contact us! For provincial orders, Ninja Van will provide your tracking number via email.

My Account

  • Where can I change my personal information?
    Go to the desktop version of the site. At the upper right corner of the Lauvette website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Edit your account details until you’re satisfied. Click SAVE CHANGES when you’re done.
  • I forgot my password. What can I do?
    If you forgot your password, simply click on the LOG IN tab in Lauvette page. Click on the FORGOT YOUR PASSWORD option. Type in your email or username and click on the RESET PASSWORD button. Wait for a few minutes for the email from Lauvette. Follow the link attached in the email. Enter your new password, confirm it, and click on the SAVE button. Log in again with your new password.
  • Where can I change my password?
    To change your password, go to the desktop version of the site. At the upper right corner of the Lauvette website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Type in your old password.  Then type in your new password and type again for confirmation. Click SAVE CHANGES when you’re done.

Do you have more questions?

Updating…
Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.