Get in touch with us

Delivery Information

• Do you deliver in places outside of Metro Manila?
  Yes, we deliver nationwide.
• Do you deliver overseas?
  The customs in the Philippines can be complicated and challenging. To avoid any problems with the deliveries of your orders, we are keeping all our transactions within the country only.
• How much is the delivery cost?
  For Metro Manila deliveries, the Door to Door Delivery is FREE OF CHARGE for orders ₱1,500 and above and only ₱95 if your shopping cart is below ₱1,500. For Greater Metro Manila areas (GMA), the Door to Door Delivery is FREE OF CHARGE for orders ₱1,500 and above and only ₱160 if your shopping cart is below ₱1,500. For deliveries outside of Metro Manila, the shipping fee is ₱195 but if your order is above ₱1,500, the shipping fee is FREE OF CHARGE. If you select, same day pickup, booking of courier will be c/o buyer as well as paying for the courier’s delivery fee. If you order for next day delivery (Metro Manila, Cavite, Rizal only) thru Lalamove, actual Lalamove delivery fee is to be shouldered by the buyer.
• How long is the delivery time?

  Metro Manila transactions usually take 2-4 working days, 3-5 working days for GMA areas and delivery time outside Metro Manila usually takes 5-7 working days. Working days do not include weekends and holidays. Further, please note that due to the COVID-19 situation, in the country, delay of a few days might be possible.

  If you’re particularly in a rush and want to opt for the same day pickup, this option is available at checkout page from M-Sat, from 8AM to 4PM only – booking of courier, as well as paying for delivery fee, are c/o buyer. We also have next day delivery where we offer Lalamove shipping with the actual shipping fee charges to be covered by the customer. The same day pickup and next day delivery option are only applicable to Metro Manila, Cavite and Rizal.

• Do you have a cutoff time and when?
  Yes. For same day pickup, it is 4PM every M-Sat. No deliveries on Sundays. Pickup must also be done before cutoff. Orders made and/or paid before 4PM on Mondays to Fridays are going to be forwarded to our courier the next business day (regular shipping). For next day deliveries, the cutoff is 11:59PM everyday.
• Is the packaging discreet?
  Yes, of course! Your orders are carefully packaged in a plain brown box and bubble wrapped for extra protection if necessary. It is again packed inside the courier’s opaque pouch to seal the package. To ensure that we’re being extra discreet, the courier’s waybill will only reflect L as sender and items are NOT listed at all. For next/same day delivery/pickup packages, no waybill is attached to the package. We also offer gift-wrapping services which you can avail of at the checkout page.
• Do I maintain privacy with my orders?
  At Lauvette, we respect and understand your need for privacy. Your personal information remains confidential and will only be used for the purpose of fulfilling your orders.

Ordering Products

• How to place an order?
  Choose the product of your liking. Once you decided on a product, just click on the “Add To Cart” button to add the product to your shopping cart. You can continue shopping or click “Checkout” to complete this order. Fill in the Delivery Information and choose your Payment Method. Review your order and click on the “Place Order” button if satisfied.
• Is there a warranty for every product?
  Yes! Warranty period varies depending on the product. Every product has a 90-day warranty (unless otherwise provided) counted from the day of receipt of the product. Products that have 1 or 2 year warranty tags have 1 year or 2 year warranty period, respectively. For these products, keep the original packaging (with serial #), transaction email and all inclusions within 1 or 2 years from receipt, whichever period is applicable. Please note that the warranty only covers problems caused by material flaws and manufacturing flaws. Damages caused by improper operations, disassembling the product and items ordered by mistake are excluded. Providing false information in the order form nullifies the warranty of the item. Feel free to contact us if you need help operating the products.
• What is the warranty process?
  If you received a defective product, within the applicable warranty period, we will be happy to assist. Just send us a message through our VIBER account +63 969 106 8535 with your order #, photo of the serial number on the box of the product, order transaction email and clear video/s of the issue. To proceed with the warranty claim, defective units must also be returned to us. Once the warranty claim is approved, you will receive a brand new replacement or store credits, whichever is applicable.
• Do you offer discounts?
  Yes! We regularly have promos including discounts, freebies and free shipping promos. Subscribe to our newsletter to be the first to know of new arrivals, discounts, giveaways and events. Follow our social media accounts (@lauvette.ph – Instagram and Facebook) to know about them or just head on to our homepage to know of any ongoing promos. We also have discounts for returning customers via our loyalty program where you earn Lauv Points that will be collected only when you make an account.
• When are you going to restock products that are out of stock?
  We do that regularly! To make it convenient for you, you can be notified through email when an item is back in stock. Simply go to the page of the item that’s out of stock, enter your email address in the space provided and that’s it. We will send you an email as soon as the item is back in stock.
• Do you have any tutorials on how to use particular love toys?
  Yes! Our educational blog, the LauvBlog, is filled with articles that talks about different categories of love toys. We have blog articles explaining the function and features of different love toys and BDSM tools.Visit LauvBlog
  We also have a YouTube channel where we demo and talk about different love toys.Visit YouTube channel.

Payment Information

• What are your payment options?
  You can easily pay through Cash On Delivery, credit card (Visa & Mastercard), GCash, GrabPay, PayMaya and bank deposit/online fund transfer to Metrobank, BDO and Unionbank.
• Do you have COD (Cash on delivery)?
  Yes! We charge a minimal fee for COD transactions. Maximum amount allowed for COD is ₱5,000. COD may not be available for certain provinces due to out of coverage area of our courier.
• How to confirm my payment?
  Orders paid using PayMaya, GrabPay, credit cards and GCash are automatically processed. For bank deposit payment method, we will reply to your email of proof of payment during office hours. If your order is for COD, text your name and order number to +63 960 461 5543 after placing your order. Wait for our reply confirming your order within 24 hours (office hours).

Ordering Status

• • Can I track my order? How?
    Yes, please note that your order is processed (if placed before 4pm cutoff for regular shipping) on the next working day. Under My Account, you can see the status of your order.  The Tracking Number of your parcel is automatically sent through the courier’s system-generated text to your mobile number – which you can track in the courier’s website. For deliveries via Lalamove, the tracking link will also be received in-app. Note that for regular shipping orders, we do not have the contact details of their individual riders so we cannot contact the riders for you. For any shipping inquiries, feel free to send us an email at support@lauvette.ph.

My Account

• Where can I change my personal information?
  Go to the desktop version of the site. At the upper right corner of the Lauvette website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Edit your account details until you’re satisfied. Click SAVE CHANGES when you’re done.
• I forgot my password. What can I do?
  If you forgot your password, simply click on the LOG IN tab in Lauvette page. Click on the FORGOT YOUR PASSWORD option. Type in your email or username and click on the RESET PASSWORD button. Wait for a few minutes for the email from Lauvette. Follow the link attached in the email. Enter your new password, confirm it, and click on the SAVE button. Log in again with your new password.
• Where can I change my password?
  To change your password, go to the desktop version of the site. At the upper right corner of the Lauvette website, click on the “MY ACCOUNT” tab. Click the “ACCOUNT DETAILS” to proceed. Type in your old password.  Then type in your new password and type again for confirmation. Click SAVE CHANGES when you’re done.